Complaints & Feedback

Your comfort and satisfaction during your stay with Chartwell Private Hospital are important to us. If you have any concerns, questions, or feedback, please speak to a member of our team while you are in any of our hospitals.

Should you wish to make a comment or raise a complaint after your visit, please follow our complaints procedure below.

How to Make a Complaint

You may submit your complaint by:


  • Email
  • Telephone



We understand and appreciate that you may prefer to provide your feedback in writing. If your complaint is made verbally, we will record the details of the conversation in writing and ask you to confirm that the record is accurate. We are unable to begin investigating your concerns until this written summary has been reviewed and confirmed by you.

Once we receive your complaint, we will contact you within three working days to:


  • Acknowledge receipt of your complaint
  • Explain how our formal complaints process works


If a formal investigation is required, the Registered Manager will aim to complete the investigation and provide a response within 20 working days. In some cases, the investigation may take longer than 20 working days if additional time is needed to thoroughly review documentation or speak with relevant individuals. If this occurs, we will keep you informed and provide an updated timescale.


Please be assured that making a complaint will not affect your current or future care.

Contact Details

Email: infor@chartwellprivatehospital.co.uk
Telephone: 01702 782005